The Ritz-Carlton, Naples

酒店在擔心，嚴重影響

My husband and I stayed at the Ritz last week celebrating our 25th year anniversary and my 50th birthday. We had an amazing time and were treated unbelievably from the minute we checked in until we checked out. Everywhere we went around the property, everyone knew about our special celebration and we were treated well beyond our expectations! They also upgraded us to a beautiful bilevel suite that made our trip even more fantastic! Thank you to the staff of the Ritz Carlton of Naples Florida for making our trip so memorable!

I was visiting the Ritz Carlton Naples a week ago! I can only say thank you, it was an amazing escape for my family and me! From my arrival to the valet, Mr. Jose, the front desk, super attentive! And not to mention Raquel on the beach, she and her team were friendly, anticipating our needs, always attentive to everything… Nolita wow, incredible food, Albert exceptional, nice person and service. Manuel Sand bar, delicious drinks. I can only say that I felt at home. Thank you very much, you are true ladies and gentlemen. #Theriztcarltonfamily

This hotel was underwhelming upon arrival where I saw a white construction looking sign letting me know the water slides and lazy river were closed. I was pretty upset I was not notified these areas would be under construction as I was mainly staying to enjoy these paid for amenities. The construction everywhere really was an eyesore and the rate at the time was $1100 a night I would’ve preferred to save that for when all promised amenities were available or had a price modification to match the amenities that had been taken away after purchase with no warning. Had I been made aware I would have changed my booking for a later date. Then throughout my stay it was a nice hotel but the employees did not make it feel like you were at the ritz, they made it seem like they were being forced to work and doing things were a bother. Upon check out we left our belongings with the front desk and upon retrieval they had misplaced one of my items and when I asked for it they stated they never received it, I had a ticket for this item proving I had turned it in. The front desk agent kept “checking” for the item but couldn’t find it and mentioned he would ship it back for the inconvenience if and when found and that I would be notified when it was. I called back the next morning after no contact and asked if my belonging was found and I was told yes they did not think to call me when it was rediscovered I had to reach out. Then they sent me a link to PAY to ship my items back myself only after calling back to complain this was an error on their part and then did the front desk agent state it would be refunded by them for the exact amount of the charge. It was an extreme Hastle and extremely poor customer service. I was in shock to find out they were storing our bags outside by the valet booth, my bags and those of the other guests could’ve easily been taken. For such a “nice” hotel I would’ve expected the belongings to at least be in an air conditioned room it was 90 degrees mid day with bags sitting outside exposed to elements. I wish I could’ve prevented this poor experience by not staying here. I would recommend staying at the nearby property the ritz tiburon. That resort gives you access to the ritz naples beach with chairs and at the other property we had a much better experience.

We are back at our fav Ritz-Carlton here in Naples!!! Just a short ride from Naples Airport where we do business and this is a great place to unwind and rest after two hard days of work. Check in was smooth, fast and easy in the Club Lounge by Patty. Where we got a quick drink before heading up to our rooms for a quick shower and to unpack. The Club Lounge is a great place to relax and get a great tasty gourmet snack, and a nice cold drink and get superb service from The hostesses, Patty, Esmeralda, Clariet, Jane, Nancy, and Bartenders Mike and Katheryn. Our rooms 855 and 856, in the new wing were clean, comfy, and relaxing, with great views of the pool, beach and ocean. We dined at The Grill, the first night, and dined at Nolita for the second and third night. And a shout out to the men of the Car valet, front area, and the bell men, who took great care of us, especially to Juan, Dave, Kelly, Jeffery and Joe. I hope I got everyone. Thank You. Nice to relax by the lap pool area where getting in and out of the pool was easy by the steps. Thanks to Watson who got us all set up with our lounge chairs. We also stayed on the beach also where the Gulf water was warm and the sand was soft, and clean. With large umbrella's provided and comfy lounge chairs to relax in. Plenty of towels, and waitress service provided. Just raise your flag up. Overall, like I stated before, this is our favorite place to stay, relax, dine and get great service. Plus great sunsets every night don't get boring at all!!! We will be back!!! A.Balshi

Getting my husband to agree to a photo shoot on our anniversary vacation was a small miracle. Getting through the photo shoot without an argument, a smile on his face and beautiful pictures was nothing short of monumental, and it would not have been possible without Macarena. Her professionalism, calming demeanor and ability to navigate the shoot in record time was priceless. She seamlessly incorporated our two pugs into the photos without missing a beat and effortlessly captured the character of our family. It was a pleasure working with her and we will be booking ‘The Photography Concierge’ for next years photos when we visit Naples.

We had an amazing time at the Ritz-Carlton Naples for our babymoon. The onsite photography service with Macarena provided us with incredible pictures that we will cherish forever. We highly recommend this property for a relaxing getaway, whether you're a couple or a family. As returning guests, we appreciated the renovations and enjoyed the lobby bar. The rooms were beautifully done, and the ladies in the gift shop were very helpful in selecting a gift for our son. From arrival to departure, the staff and overall experience were exceptional. We will definitely be back!

Our experience was a dream! Starting from accommodation, food, beach, everything wonderful! In particular, thanks to Emery from Gumbo Limbo, he spoiled us with culinary specialties, Sherline from Honor Bar, offered us champagne, we felt wonderful and last but not least, MJ from Moca bar, kind and friendly!